User Privacy Policy

This Privacy Policy explains how PlayCroco collects, uses and protects the personal information you provide when you register, deposit, play or otherwise interact with our online casino. We take your privacy seriously and set out below the types of data we collect, why we use it and the choices you have about your information.

Types of data we collect

We collect information to operate your account, process payments and provide customer support. This includes personal data you give us directly, technical data collected automatically and transactional records of your activity on the site.

Personal data

When you create an account we gather basic personal data such as your name, date of birth, address, email address and telephone number. We may also collect identity documents and verification information where required for account verification and anti-fraud checks.

Technical data

We automatically collect technical information about your device and connection, including IP address, browser type, device identifiers, operating system, and pages visited on our site. This helps us maintain service performance, detect misuse and present a mobile-optimised experience.

Transactional data

Transactional records include deposits, withdrawals, bets, wins, bonuses and loyalty activity. We keep these details to manage your account, process payments, apply responsible gambling controls and investigate disputes.

How we use your information

We use your data to register and verify your account, process payments, respond to enquiries and provide tailored customer service. We also use information to maintain security, prevent fraud and comply with legal and regulatory obligations. Aggregated, non-identifiable data may be used for analytics and service improvement.

Data protection practices

We store personal data securely and limit access to authorised staff and third-party providers who act on our behalf. Reasonable technical and organisational measures are in place to protect data against unauthorised access, loss or misuse. We retain information only for as long as necessary for the purposes described or as required by law.

Cookies and tracking technologies

We use cookies and similar technologies to deliver our services, remember preferences, and analyse site usage. You can control cookie settings through your browser or the cookie banner where available. Blocking cookies may affect site functionality and your ability to use certain features.

User rights

You have rights in relation to your personal data, including the right to access, correct, restrict or object to processing, and the right to data portability where applicable. You may also request that we erase your information, subject to legal or regulatory retention requirements.

Access, correction and deletion

To exercise your rights or update your details, contact our support team via the in-site help channels or by email at [email protected]. We will respond to legitimate requests in line with applicable data protection law and may ask for proof of identity before taking action.

Information sharing and third parties

We may share information with payment processors, identity verification services, fraud prevention partners and other service providers who assist in operating the site. We also share data where required by law or to protect the security of our users and services. Third parties are only given the information necessary for their role and are required to protect it.

Privacy policy updates

We may update this policy from time to time. When we make material changes we will notify you via the site or by email. Continued use of the service after changes indicates your acceptance of the revised terms.