Terms and Conditions

These Terms and Conditions describe the rules that apply when you use PlayCroco's online casino services. They set out the relationship between us and our customers, what we expect from users and what you can expect from us. By registering an account and using the site you agree to comply with these terms and any additional rules published on the platform.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that occurs under your login. Do not share your password or allow others to use your account. We may require verification of identity and proof of address before processing withdrawals or when required for security checks. If you believe your account has been accessed without authorisation, contact support immediately.

Account limits and closure

We may impose deposit, wagering or withdrawal limits on accounts for risk, security or regulatory reasons. We reserve the right to suspend, restrict or close accounts where we suspect fraudulent activity, multiple accounts, breach of terms, chargebacks or other misuse. Any funds subject to investigation may be held until the matter is resolved.

Eligibility requirements

To open an account you must be at least 18 years old and reside in a jurisdiction where accessing our services is permitted. You must provide accurate and complete information during registration and update it if it changes. We may refuse registration or prevent access from certain countries in line with applicable law.

Acceptable platform use

Use of the platform is for lawful, personal gaming only. You must not attempt to manipulate games, exploit promotions, use automated systems to place wagers, or otherwise act in a manner that undermines fair play. Commercial use of accounts, collusion, or any activity that harms other users or the integrity of the service is prohibited.

General bonus and promotion rules

Promotions are governed by the specific terms shown with each offer and by these general terms. Bonuses and free spins may carry wagering requirements, contribution restrictions by game type and maximum cash-out limits. We may refuse, withhold or reclaim bonuses and winnings where we reasonably suspect abuse, multiple account use or circumvention of promotional terms. Always check the promotion page for current eligibility and activation steps.

Deposits and withdrawals

Available payment methods and currency options are listed in the cashier. Deposits are typically credited instantly, while withdrawals are subject to verification checks and may take additional processing time. We may ask for identity, address and payment method documentation before releasing funds. Withdrawal limits may apply and large wins may be paid in instalments where necessary. Any fees charged by payment providers are the responsibility of the player unless stated otherwise.

Dispute resolution

If you have a complaint, contact our support team in the first instance. We will investigate and, where appropriate, attempt to resolve disputes promptly. If a dispute cannot be resolved through our internal process, we will advise you of any independent dispute-resolution options available. Nothing in these terms prevents you from exercising your legal rights under applicable law.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be published on the site and, where appropriate, notified to account holders. Continued use of the service after changes are published constitutes acceptance of the updated terms. If you do not accept the revised terms you should stop using the service and close your account.