PlayCroco Casino Responsible Gambling
At PlayCroco we take responsible gambling seriously. We want you to enjoy your time with us while keeping play safe and under control. This page explains the principles we follow, the tools you can use and where to get help if gambling stops being fun.
Our player protection principles
We promote safer gambling through clear information, practical controls and proactive checks. We aim to make it easy for you to manage how you play, and we will act quickly if we identify signs of potential harm. Our approach balances respect for customer privacy with the need to intervene where behaviour suggests risk.
Activity-control tools
You can access a range of tools in your account to manage play. These include setting limits, taking short breaks and self-excluding. We encourage all customers to use these controls to keep play within comfortable boundaries.
Deposit limits
Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be reduced immediately in your account settings. Requests to increase limits are subject to a review and a cooling-off period for your protection.
Loss limits
Loss limits help cap how much you can lose over a chosen period. They work alongside deposit limits and are designed to prevent extended sessions that could become costly. You can update or remove loss limits from your responsible gambling tools, but increases may be delayed.
Time limits and account breaks
Use session timers and set play time limits to prevent long sessions. If you prefer an enforced break, temporary account suspensions are available for short periods. These account breaks give you space away from gambling without closing your account permanently.
Self-exclusion
If you need to stop playing for an extended period you can self-exclude. Self-exclusion can be set for different lengths or can be permanent. During self-exclusion your account will be closed and access blocked; we will also offer information on support services. Contact our support team through your account to request self-exclusion.
Signs of problematic behaviour
- Chasing losses or increasing stakes to recover money
- Difficulty stopping play or spending more time than intended
- Neglecting work, study or personal responsibilities
- Borrowing money or using funds intended for essentials
- Feeling anxious or irritable about gambling
Tips for maintaining control
- Set and stick to deposit and time limits before you start playing
- Decide on a spending budget and only use money you can afford to lose
- Take regular breaks and turn off autoplay or session reminders
- Avoid gambling when tired, stressed or under the influence of alcohol
- Keep track of real money spent and review your activity regularly
Professional help and support organisations
If you or someone you know needs extra support, seek professional help. UK organisations that provide confidential advice and support include GamCare and GambleAware, as well as NHS services and local support groups. These services offer practical guidance, counselling and self-exclusion tools beyond our site.
If you need our assistance with limits, account suspension or further information on safer gambling, please contact support via your account and we will help you promptly and respectfully.